Online Dispute Resolution

Welcome to Our Website’s Dispute Resolution Page

At Black Swan Business Setup Services LLC, we prioritize customer satisfaction and strive to resolve any issues or disputes that may arise promptly and efficiently. We understand that sometimes disagreements can occur, and we are committed to finding fair and satisfactory solutions for all parties involved.

As part of our commitment to transparency and customer service, we participate in the European Union’s Online Dispute Resolution (ODR) platform. The ODR platform provides an accessible and convenient way to resolve disputes online, without the need for lengthy court proceedings.

What is the EU’s Online Dispute Resolution (ODR)?

The EU’s Online Dispute Resolution (ODR) platform is an initiative designed to facilitate the resolution of disputes between consumers and online merchants. It provides a single point of entry for consumers and merchants to resolve disputes related to online purchases made within the European Union.

How Does It Work?

If you have a complaint or dispute regarding a purchase made through our website, you can submit your complaint through the ODR platform. The platform will then facilitate communication between you and us to help reach a resolution.

Submitting a Complaint

To submit a complaint through the ODR platform, simply click here to be redirected to the official ODR website. Follow the instructions provided on the platform to submit your complaint.

Complete the online form

To create a complaint, fill in the online complaint form.

You can create an ODR account or sign into your existing account, or create a complaint without registering but you will need to register later on.

You first need to go through some screening questions.

Then you are asked to enter a few details about yourself, the business, your purchase and what your complaint is about. Explain what your preferred solution would be.

Upload any relevant documents (for example an invoice or order confirmation).[AK4]

Our Commitment

We are committed to cooperating fully with the ODR process and to working towards a fair and satisfactory resolution for all parties involved. Our goal is to ensure that your concerns are addressed promptly and effectively.

Contact Us

If you have any questions or need assistance with the ODR process, please do not hesitate to contact our customer service team. We are here to help and are committed to providing you with the support you need.

Thank you for choosing Black Swan Business Setup Services. We value your business and appreciate the opportunity to serve you.