Privacy Policy
Effective Date: 31 August 2026
At Black Swan Business Setup Services LLC, protecting the information entrusted to us is an important part of how we work with our clients.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, who we may share it with, and the choices available to you when you interact with our website, consultants, digital platforms or services.
This policy applies to www.blackswanbss.com, our online enquiry forms, landing pages and other digital channels operated by Black Swan Business Setup Services LLC.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Receive From You
The information we collect depends on how you interact with Black Swan and the services you request.
Contact Details
When you submit an enquiry, request a consultation or communicate with our team, we may collect:
- Your name
- Email address
- Mobile or WhatsApp number
- Country of residence
- Company name
- Job title or designation
Business Information
If you contact us regarding company formation or corporate services, we may ask for information including:
- Your preferred jurisdiction
- Proposed business activity
- Number of shareholders
- Ownership structure
- Visa requirements
- Office requirements
- Banking requirements
- Intended business structure
- Estimated investment or setup requirements
- Preferred timeline
- Other details relevant to the service requested
Identification and Corporate Documents
Certain services require us to collect documents for government, licensing, immigration, banking, compliance or regulatory purposes.
These may include:
- Passport copies
- Emirates ID or other identification
- Residence visa information
- Proof of address
- Photographs
- Nationality and date of birth
- Shareholder details
- Ultimate beneficial ownership information
- Existing company documents
- Certificates and corporate records
- Supporting financial or source-of-funds information when required
We only request such information where it is reasonably necessary for the service being provided.
2. Information Collected Through Our Website
When you browse our website, certain technical information may be collected automatically.
This may include:
- IP address
- Device type
- Browser information
- Operating system
- Approximate location
- Pages visited
- Time spent on the website
This information helps us understand how people use our website and allows us to improve its performance and functionality.
3. Information From Your Communications With Us
If you contact us through telephone, email, WhatsApp, social media, online forms or other communication channels, we may retain information related to that communication.
This may include messages, attachments, enquiry details and information you voluntarily provide to our consultants.
Where necessary, communication records may be maintained for service delivery, quality control, compliance, dispute management and internal recordkeeping.
4. Why We Use Your Information
We use personal information primarily to provide and manage the services you request.
This may include:
Responding to Your Enquiry
We use your information to understand your requirements and connect you with the appropriate consultant or department.
Providing Business Setup Services
Your information may be used to assist with:
- Company incorporation
- Trade licence applications
- Free zone or mainland registrations
- Branch or subsidiary formation
- Visa and immigration services
- PRO services
- Corporate restructuring
- Bank account assistance
- Accounting and tax support
- Compliance services
Preparing Quotations and Proposals
We may use the information you provide to recommend appropriate jurisdictions, structures or services and prepare quotations or proposals.
Processing Applications
Where your service requires interaction with government bodies or other organisations, we may use your information to prepare, submit and follow up on applications.
Managing Our Client Relationship
We may use your details to provide updates, request documents, coordinate payments, manage renewals and maintain service records.
Legal and Compliance Requirements
Personal information may be processed where necessary for:
- KYC checks
- Anti-money laundering requirements
- Sanctions screening
- Fraud prevention
- Regulatory compliance
- Internal risk management
- Legal recordkeeping
Improving Our Services
We may analyse website traffic, enquiry sources and client interactions to understand how our services and digital platforms can be improved.
5. Marketing and Business Updates
From time to time, Black Swan may send you information that may be relevant to your business interests.
This can include:
- Business setup opportunities
- Regulatory updates
- New service announcements
- Events
- Offers or promotions
- Company formation updates
- Information about new markets or jurisdictions
Where required, such communication will only be sent with the appropriate consent.
You may unsubscribe from marketing communications at any time.
Stopping marketing communication does not prevent us from contacting you about an active service, application, payment, renewal or contractual matter.
6. Digital Advertising and Campaign Measurement
Black Swan may use online advertising platforms and analytics technologies to understand how our marketing campaigns perform.
Depending on your consent preferences, information may be used for:
- Measuring campaign performance
- Identifying enquiry sources
- Conversion tracking
- Advertising optimisation
- Remarketing
- Audience measurement
Where supported by advertising platforms, certain contact information may be encrypted or hashed before being transmitted.
7. When We May Share Information
We do not sell your personal information.
However, certain information may need to be shared where necessary to complete the services you have requested.
Government and Regulatory Authorities
Information may be provided to relevant organisations such as:
- Economic departments
- Free zone authorities
- Immigration departments
- Tax authorities
- Municipalities
- Licensing authorities
- Embassies or consulates
- Regulatory bodies
Banks and Financial Institutions
Where you request banking assistance, relevant documents and information may be shared with selected banks or financial institutions.
Bank account approval remains entirely at the discretion of the relevant bank.
Professional Service Providers
We may work with third parties that support the delivery of our services, including:
- Lawyers
- Auditors
- Accountants
- Tax advisers
- Payment processors
- IT providers
- Hosting providers
- CRM platforms
- Cloud service providers
- Marketing and analytics providers
- Document-processing providers
These parties receive access only where necessary for the service they provide.
Black Swan Offices and Associated Entities
Where your service involves more than one jurisdiction, relevant information may be shared with Black Swan offices, associated entities or authorised representatives supporting that service.
Legal Requirements
We may disclose information where necessary to comply with applicable laws, government requests, court orders, regulatory requirements or investigations.
We may also disclose information where necessary to protect our legal rights, prevent fraud or respond to suspected unlawful activity.
8. International Processing of Information
Black Swan provides business setup and corporate services across different countries.
As a result, certain information may be transferred to or processed by authorities, service providers, advisers or Black Swan representatives located outside the UAE.
Where international transfers are required, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable data protection requirements.
9. How Long We Keep Your Information
We do not intend to retain personal information indefinitely.
Information is generally kept only for as long as necessary to:
- Deliver the requested service
- Maintain client records
- Manage renewals
- Meet legal requirements
- Meet accounting or tax obligations
- Satisfy regulatory requirements
- Resolve disputes
- Protect our legal interests
Different types of information may therefore be retained for different periods.
Once information is no longer reasonably required, it may be securely deleted, anonymised or archived in accordance with applicable requirements.
10. How We Protect Your Information
Black Swan uses reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.
Access to personal information is limited to authorised employees, consultants and service providers who reasonably require access to perform their responsibilities.
However, no internet-based system, email service, cloud platform or electronic storage method can be guaranteed to be completely secure.
Clients should avoid sending sensitive passwords, PINs, CVV codes or online banking credentials through email, WhatsApp or other unsecured channels.
11. Payment Information
Where payments are made for Black Swan services, we may retain transaction-related information such as:
- Amount paid
- Payment date
- Invoice number
- Transaction reference
- Payment status
- Refund information
Online payments may be processed through authorised payment service providers.
Black Swan does not intend to retain complete debit or credit card numbers, CVV codes, PINs or online banking passwords.
12. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate effectively and understand website activity.
Cookies may be used to:
- Maintain website functionality
- Improve website performance
- Remember preferences
- Measure visitor activity
- Understand enquiry sources
- Analyse advertising performance
- Improve the visitor experience
Cookies may fall into categories such as:
Essential Cookies
Necessary for the website to operate correctly.
Analytics Cookies
Help us understand how visitors interact with our website.
Functional Cookies
Help remember certain preferences or improve functionality.
Advertising Cookies
May be used to understand campaign performance or provide more relevant advertising, subject to applicable consent requirements.
You may be able to control optional cookies through our website cookie settings or your browser preferences. For a full list of the cookies used on this website, and to change your choices at any time, please see our Cookie Policy.
13. WhatsApp, Social Media and External Platforms
Black Swan communicates with clients across several third-party platforms.
If you contact us through WhatsApp, Instagram, Facebook, LinkedIn or another external platform, information may also be processed by that platform under its own privacy practices.
The same applies when you follow external links available through our website.
We encourage users to review the privacy policies of any third-party platforms they use.
14. Your Privacy Rights
Depending on applicable law and the circumstances, you may have the right to request:
- Access to personal information held about you
- Correction of inaccurate information
- Updating of incomplete information
- Deletion of certain information
- Restriction of certain processing
- Withdrawal of consent
- Objection to certain types of processing
- Removal from direct marketing communications
- Information about how your data is being used
Some requests may be subject to legal, regulatory or contractual exceptions.
For security purposes, we may ask you to verify your identity before responding to a privacy-related request
15. Withdrawal of Consent
Where we rely specifically on your consent to process information, you may withdraw that consent at any time.
Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.
In some cases, withdrawing consent may prevent us from continuing a particular optional service or communication.
16. Information About Other People
During company formation or corporate service processes, clients sometimes provide information about other individuals such as:
- Shareholders
- Directors
- Managers
- Business partners
- Employees
- Family members
- Ultimate beneficial owners
If you provide another person’s information to Black Swan, you should ensure that you have the appropriate authority to provide that information where required.
17. Children's Information
Black Swan’s business services are intended primarily for adults and businesses.
We do not knowingly seek personal information directly from individuals under 18 for independent commercial transactions.
Where information relating to a minor is required as part of a legitimate family, residency, immigration or corporate process, it will be handled only where appropriate and legally permitted.
18. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in:
- Our services
- Our website
- Technology
- Legal requirements
- Regulatory obligations
- Internal business practices
The latest version will always be published on our website with the applicable effective date.
We recommend reviewing this page periodically.
19. UAE Data Protection
Black Swan seeks to manage personal information in line with applicable data protection requirements in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable.
Additional privacy or data protection laws may apply where services are provided in other jurisdictions.
20. Contact Black Swan
If you have a question about this Privacy Policy, wish to update information we hold about you or would like to submit a privacy-related request, please contact:
Black Swan Business Setup Services LLC
Office 3701–3702
Citadel Tower, Business Bay
Dubai, United Arab Emirates
Email: info@blackswanbss.com
Phone / WhatsApp: +971 56 658 2477
Landline: +971 4 240 6939
When contacting us about a privacy request, please provide enough information for us to identify and respond to your request.
© 2026 Black Swan Business Setup Services LLC. All Rights Reserved.
