PAYMENT TERMS AND CONDITIONS
Last Updated: 31 August 2026
These Payment Terms and Conditions apply to payments made to Black Swan Business Setup Services LLC (“Black Swan”, “we”, “us”, or “our”) for business setup, company formation, licensing, visa assistance, PRO services, corporate services, advisory services, and other services offered through our website, consultants, quotations, invoices, or official payment links.
By making a payment to Black Swan, you acknowledge that you have read, understood, and agreed to these Payment Terms and Conditions.
INTRODUCTION
- Black Swan Business Setup Services LLC accepts payments for professional and corporate services provided directly by Black Swan and, where applicable, payments collected for government authorities, free zones, regulatory bodies, immigration authorities, service providers, and other third parties involved in completing a client’s requested service.
- Online card payments may be made using accepted Visa and Mastercard credit or debit cards.
- Website card transactions are generally processed in UAE Dirhams (AED) unless another currency is specifically mentioned on the quotation, invoice, payment link, or transaction page.
- Where a client makes a payment using a card, account, or currency different from the transaction currency, the client’s bank or payment provider may apply currency conversion rates, international transaction fees, or other charges. Black Swan does not control these charges.
- The final amount payable for any service will be based on the quotation, proposal, invoice, payment link, or other commercial document issued or approved by Black Swan.
- Any price displayed on the website should be considered indicative unless expressly stated otherwise. Government fees, authority fees, immigration charges, establishment card fees, visa fees, office or lease costs, deposits, translations, attestations, external approvals, banking charges, taxes, and other third-party costs may apply depending on the service selected.
- The client is responsible for reviewing the quotation, scope of work, service inclusions, exclusions, government charges, and payment schedule before making payment.
PAYMENT CONFIRMATION
A payment will be considered successfully received only once the transaction has been authorised and the funds have been received or confirmed by Black Swan or its authorised payment service provider.
After successful payment, the client may receive a payment confirmation, receipt, invoice, or transaction reference.
Clients are advised to retain copies of all payment confirmations, invoices, receipts, and other transaction records.
Black Swan reserves the right to request additional information or verification relating to a payment where required for security, compliance, fraud prevention, KYC, AML, sanctions screening, or other regulatory purposes.
SERVICE COMMENCEMENT
Work on a service may commence after:
- the required payment or agreed initial payment has been received;
- the requested documents and information have been provided by the client; and
- any required compliance or internal checks have been completed.
Payment does not guarantee approval of any application.
Company registrations, trade licences, visas, immigration approvals, bank accounts, permits, regulatory approvals, and other third-party services remain subject to the rules, requirements, assessment, and final decision of the relevant government authority, free zone, bank, regulator, or other third party.
Black Swan provides professional assistance and coordination but cannot guarantee decisions made by independent authorities or institutions.
GOVERNMENT AND THIRD-PARTY FEES
Certain services require Black Swan to make payments to government authorities, free zones, immigration departments, embassies, regulators, banks, external service providers, or other third parties on behalf of the client.
Once such fees have been paid or committed to the relevant authority or third party, they are generally non-refundable, unless that authority or third party itself approves and processes a refund.
Any refund received from a third party will remain subject to that party’s own policies, deductions, administrative charges, and processing periods.
Black Swan shall not be responsible for delays in refunds that are controlled by government authorities, banks, payment processors, free zones, or other third parties.
REFUND & CANCELLATION
Refund eligibility will depend on the type of service purchased, the stage at which the service has progressed, payments already made to third parties, and the terms contained in the relevant quotation, proposal, invoice, or service agreement.
Once government, authority, free zone, immigration, regulatory, or other third-party fees have been paid, such amounts will not normally be refundable.
Where Black Swan has already commenced professional work, completed documentation, submitted applications, arranged appointments, obtained approvals, reserved services, or incurred costs in connection with the client’s instructions, the corresponding charges may be deducted from any amount otherwise eligible for refund.
A request to cancel a service does not automatically create an entitlement to a full or partial refund.
Where a refund is approved by Black Swan, the refundable amount will be communicated to the client after reviewing the status of the service and any costs already incurred.
Eligible refunds processed directly by Black Swan will normally be initiated within 3 to 5 working days after approval.
Refunds for card transactions will ordinarily be made to the original mode of payment used for the transaction.
After Black Swan processes a refund, additional time may be required for the amount to appear in the client’s account depending on the client’s bank, card issuer, payment gateway, or financial institution.
PAYMENT BY INSTALMENTS
Where Black Swan agrees to an instalment payment arrangement, the client must make each payment according to the agreed payment schedule.
Black Swan may suspend or delay further work where an agreed payment becomes overdue.
Government applications, renewals, reservations, visa applications, licence processing, or other services may also be delayed where sufficient funds have not been received to cover the applicable costs.
INCORRECT OR DUPLICATE PAYMENTS
If you believe that you have:
- been charged more than once;
- paid an incorrect amount; or
- made a payment against an incorrect invoice,
please contact Black Swan as soon as reasonably possible with the payment reference and supporting transaction details.
Once verified, any eligible correction or refund will be processed in accordance with these Payment Terms and Conditions.
PAYMENT SECURITY
Black Swan takes reasonable measures to protect client information and payment transactions.
Black Swan does not store, sell, rent, or trade clients’ full credit or debit card details.
Online card transactions may be processed through authorised third-party payment service providers. Such transactions may also be subject to the terms, security measures, and privacy practices of the relevant payment provider.
Clients should not send full credit/debit card numbers, CVV codes, PIN numbers, online banking passwords, or other confidential banking credentials through email, WhatsApp, or unsecured communication channels.
SANCTIONS AND COMPLIANCE
Black Swan reserves the right to decline, suspend, or cancel a transaction or service where necessary to comply with applicable laws, sanctions requirements, anti-money laundering regulations, counter-terrorist financing requirements, fraud prevention procedures, or other legal and regulatory obligations.
Payments or services involving sanctioned individuals, entities, jurisdictions, or prohibited activities may be rejected where required by applicable law or regulatory requirements.
CLIENT RESPONSIBILITY
The client is responsible for ensuring that:
- information provided to Black Swan is complete and accurate;
- the client is legally authorised to use the selected payment method;
- sufficient funds are available for the transaction;
- required documents are supplied within the requested timeframe; and
- payments are made according to the agreed quotation or payment schedule.
Any delay caused by incomplete documents, incorrect information, outstanding payments, third-party approvals, or changes requested by the client may affect the estimated service completion timeframe.
AGE REQUIREMENT
Individuals under the age of 18 may not independently enter into transactions through the Black Swan website.
CHANGES TO THESE PAYMENT TERMS
Black Swan Business Setup Services LLC may update these Payment Terms and Conditions periodically to reflect changes in our services, payment procedures, regulatory requirements, or applicable laws.
Any revised terms will become effective when published on this website unless otherwise stated.
Clients are encouraged to review this page periodically.
GOVERNING LAW
These Payment Terms and Conditions shall be governed by the applicable laws of the United Arab Emirates.
Any dispute relating to payments made through the Black Swan website or to Black Swan Business Setup Services LLC shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless another governing law or jurisdiction has been expressly agreed in writing for a particular service.
CONTACT US
For questions regarding a payment, invoice, refund, or transaction, please contact:
Black Swan Business Setup Services LLC
No. 3701–3702, Citadel Tower
Business Bay, Dubai, United Arab Emirates
Email: info@blackswanbss.com
Phone: +971 56 658 2477
Landline: +971 4 240 6939
Please include your name, invoice or quotation number, payment date, transaction reference, and a brief description of your enquiry so our team can assist you efficiently.
